How To Inspire Hotel/Restaurant Employees To Perform Better (Fast!)

Unfortunately your training employees maybe saying all the right things in front of you and then injecting less than flattering remarks or “pregnant pauses” when you or your managers step away.

Because most employees use their jobs to accomplish other goals, they are less invested with you to begin with and don’t value your business the way that you need them to. When these employees train new people they are quick to point out managerial and operational problems, highlighting everything that may be wrong with your business and sharing with the new employee that they are only at your business in order to get to their end goal, shaking the confidence of the new employee and changing his or her perception that this is not the best place to work.

It is a frustrating scenario for everyone involved and dealing with it myself for several years this is what I came up with and wrote for my fellow managers:

Try telling your hotel or retail employees (Or your entire restaurant FOH staff) “How you train new employees will directly impact your income and how hard you have to work every day. Would you like to correct fewer mistakes, enjoy a fun upbeat team environment, make twice as much money and have a more solid co-workers supporting you 100% of the time? It’s all in how you train your new hires.

Training is everything and the more you train new hires to appreciate your restaurant, hotel or retail business, it’s owner, managers and the existing team, the more you are actually training them to support you, make money FOR you and bolster you when you need help. If you train new employees that yours is an average business, restaurant or hotel with short comings, has short-tempered co-workers, shortsighted managers, bad staff meals, inconsistent or slow kitchen staff, inattentive or micromanaging owners or managers, and ignored equipment repairs, you will actually be doubling your own work load and you don’t even know it. You will actually be training your new team to bring you down when you need to be brought up the most.

If you incorporate eye-rolling or sarcastic remarks in your training you are actually teaching any new hire to work less, feel unenthusiastic, sell less, create short-cuts, look for ways to create smoke or text breaks instead of keeping side-work, customers and sales flowing or ever helping you when you need it.

You will make less money and work harder, longer hours and leave with less energy and enthusiasm for your family and life goals when you train with indifference or disdain.

New hires will be less effective and less effective, less productive and actually cost you time and money when you highlight anything but the very best of the business. You actually control the mood, spirit and income of the entire restaurant or hotel when new employees are in your hands. You should not take this responsibility lightly.

Showing new hires the tricks to check your phone mid-shift, chew gum, be disrespectful to managers, slack off, “cheat the clock” or in restaurants: stand in front of a computer when you have no orders to put in instead of helping to run food or drinks or engage new guests in order to book future reservations speaks volumes to the person you are training and the people watching you. When your new co-workers do these things, they will find themselves in “hot-water,” eventually let-go and you will have to start training someone new all over again which means twice as much work before you to get a team-member up and running and contributing equally. Attitude is everything and if you want the absolute most money (even if you only plan to be in this business for another week, train your new employees to appreciate all of the amazing things about your restaurant or hotel. Train them to constantly look for something to do, restock, run, clear, carry, double check or find customers to engage with and get new reservations from will directly create a path for you to be recognized and promoted, supported and thanked instead of watched, checked and micro-managed which is exhausting. Instead, create an environment of positiveness, support and more sales and your new co-worker will make you more money, give you more energy and more advancement plus guarantee you that you are always are welcome back should you ever decide to leave.

Leave the negativity, the side comments, eye-rolling, time stealing to people of less caliber who may just be on their way “out” but don’t know it and focus on the new way people make more money: by being supportive, collaborative exciting one another and showing leadership skills to help create the absolute best and strongest team, workday and bank account. Isn’t that what you want? To make the most money and have the most energy at the end of the day? Then train your new co-worker that this is the absolute best hotel, restaurant or retail store to work for, these are the best people to work with and the best people to work for. The systems that are in place here make it easy to make money, unlike many businesses, this is a well-oiled machine and when all the parts move together it creates amazing experiences, excitement, money, friendships and more customers plus feeds your future dreams. While other businesses come and go, try and fail, offer discounts and Groupons to get customers through the door, if you all work as a positive, polished, customer service focused team, you will never have to worry about looking for and training somewhere else. They can create an ever growing flow of repeat clientele by engaging customers to return, not taking short cuts, pitching and helping the team be better but that can only happen with your supportive, enthusiastic, high-caliber training. With your training they can create bigger spending, nicer, repeat, regular, effortless, fun customers for your team’s entire future.”

Tell your staff to train for the best, expect the best and be the best. How you do anything is how you do everything and training the people around you to create money, time and wealth for themselves and you is what the smart people do. Not so smart people create animosity, hardship and ill-will for themselves and the people around them and subsequently cost themselves money, energy, time and often their own jobs. Help your employees create the best for themselves by being the best and sharing this with your staff.


What Are Five of The Best Hotels in Abu Dhabi?

A thriving metropolis located on a small island just off the southern coast of the Persian Gulf, Abu Dhabi is one of the new centers of international business. One century ago, this great city was a mere fishing village whose residents relied upon the sea for their sustenance. Today, it relies upon its vast reserves of petroleum and the great riches that have come along with them.

The capital of the United Arab Emirates is now one of the richest cities in the world, and its great wealth is reflected in its wide variety of comfortable and lush hotels. It may, in fact, be difficult for the traveler unfamiliar with this city to find affordable lodging because of the city’s emphasis on luxury. As Abu Dhabi has opened up to western tourism, however, relatively inexpensive hotels with excellent service have begun to appear around the city. Here are just a few of the best hotels Abu Dhabi has to offer.

1) Cristal Salam Hotel

Travelers who are on a budget might be nervous about booking a room in the famously expensive city. However, there are relatively cheap options, and the best of these is the Cristal Salam Hotel. Located in the bustling eastern neighborhood of Madinat Zayed, a mere ten-minute drive from the center of the city, the Cristal Salam offers travelers top-rated service, excellent rooms, and a central location.

Rates for a room at the Cristal Salam Hotel start at around $60 per night. Few other hotels in Abu Dhabi feature similarly low rates, and none of those hotels offer the same kind of service as does the Cristal Salam. For these reasons, the Cristal Salam Hotel is very popular with tourists, so be sure to book early to ensure inexpensive lodging in the city.

2) Beach Rotana

Another hotel on the eastern end of Abu Dhabi, the Beach Rotana is a great choice for travelers who want the convenience of easy access to the beach without having to leave their hotel. The Beach Rotana offers both great service and direct access to the beach, which also includes beachside bars and pools. Popular restaurants at the Rotana include Indigo, a “modern Indian” restaurant; Trader Vic’s, a French Polynesian restaurant; and the internationally known Japanese steakhouse chain Benihana.

Rooms at the Rotana let out for about $100 per night and up, but special deals are frequently available. Even at the regular rate, however, a room at the Rotana is more than worth it – visitors have easy access to both the beach and Abu Dhabi Mall, a massive retail center in the eastern Madinat Zayed district of the city. Lovers of suntanning, swimming, and shopping can’t ask for anything more out of a hotel.

3) Hilton Abu Dhabi

For those tourists who want to stick with the tried and true, the Hilton Abu Dhabi might be the best choice available. The Hilton features excellent service, well-maintained and luxurious rooms, a beautiful view of the wealthy west end of the city, and great restaurants and bars. Travelers staying at the Hilton shouldn’t miss out on Hemingway’s, a restaurant and bar featuring a Middle Eastern take on Tex-Mex cuisine and live music. Attached to Hemingway’s is the Jazz Bar & Club, a popular meeting place for tourists and resident expatriates alike.

The Hilton is located on the southwestern end of Abu Dhabi Island, about fifteen minutes away from the city center by car. Rates for a room at the Hilton are fairly reasonable, beginning at around $120 per night.

4) Jumeirah at Etihad Towers

Etihad Towers is a massive office, residence, and hotel complex in the west of Abu Dhabi. Developed by royal family member Sheikh Suroor Bin Mohammad Al-Nahyan and built by Australian architectural firm DBI Design, these five giant towers loom over Abu Dhabi, dwarfed only by the 74-story Sky Tower located on the other end of the city. Etihad Towers offers more than simple height, however – it also contains the Jumeirah, a top-rated five star hotel. The Jumeirah occupies one of the five towers and features luxurious rooms, excellent dining, and the best views to be had anywhere in Abu Dhabi. Visitors staying in Abu Dhabi for business purposes can take advantage of one of the thirteen meeting rooms available in the Jumeirah’s conference center. The hotel’s restaurant fare, which includes Lebanese, Japanese, and everything in between, stands up to the best food this city has to offer.

Naturally, the Jumeirah’s luxury comes at a price. Rooms at the Jumeirah start at $200 per night. However, if you can afford the stay, the cost is well worth it, if only for the amazing view.

5) Emirates Palace

The undisputed champion in the fields of luxury and pure, unabashed decadence – this title is won handily by Emirates Palace, a hotel in the western Al-Ras Al-Akhdar district of Abu Dhabi. To simply call Emirates Palace a “hotel” is not doing it justice, however. This 85-hectare complex features stunning gardens and plazas. The hotel building itself truly is a palace – the interiors of its vast lobby and halls are decorated in gold, and the exterior gives off a Middle Eastern fairy tale feel, as though the entire structure had been pulled right out of the One Thousand and One Nights.

Some of the Palace’s astounding features include a beautifully-maintained 1.3 kilometer stretch of private beach, forty conference rooms for visitors in Abu Dhabi on business, and a wide variety of international cuisine. Etoiles Bar and Havana Bar are popular get-together spots for expatriates who don’t mind dropping 30 dirhams ($8) on a beer, and the lobby itself features a cafe service for both guests and non-guest visitors. One of the cafe’s most popular items is the 24-karat gold-topped cappuccino, which is a normal cappuccino sprinkled with real gold dust.

Emirates Palace is, hands down, the most expensive hotel in Abu Dhabi, with rooms starting at $400 per night and quickly rising to $2,000 for the deluxe suites. Fortunately for those travelers who want a taste of extreme luxury at the Palace but can’t afford a room, the hotel’s lobby and restaurants are open to the public. Indeed, Emirates Palace is one of the top tourist destinations in the city, and for good reason. Nowhere is the sheer wealth of Abu Dhabi more overtly displayed than at this incredibly luxurious hotel.


All About Hotel Restaurant Management Careers

With the hospitality business exploding with the boom in tourism in the U.S. as the result of the newly devalued U.S. dollar, more and more people are now making the choice of a lucrative and rewarding hotel restaurant management career when choosing a job.

The fact is, that with business up in more and more venues that previously were experiencing vacancy problems in the past there is an ever increasing need for qualified management personnel in hotels and restaurants in cities across the U.S.

The key to building a solid hotel restaurant management career is training, because of the level of responsibilities that come with a management position in this field. Not only is a manager required to fulfill their own assigned tasks that come with their position but they must also have the innate ability to bring out the best in the employees that are positioned under them.

This is important, because so much of the running a fine restaurant or hotel is done by the employees that are faced with repetitive tasks day in and day out. If you have your eye on a lucrative hotel restaurant management career then the time to start pursuing your end goal is now and there are really two ways to go about it.

One popular way is to receive your training on the job and work your way up the ladder in a restaurant or hotel. The problem with this choice though is that it can take years and you will be hard pressed to receive the proper training in areas such as accounting and purchasing.

The best and fastest way to find your way into a hotel restaurant management career is to attend any one of the qualified schools that available. Also, all of the schools that specialize in this type of training have job placement assistance programs to help you land the job of your dreams when you are through with your courses.